Unused/unworn products may be returned within 30 days of receipt of order for full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We cannot accept returns on items that appear to have been used in any way.
To complete your return, please send an email to firstname.lastname@example.org with the following information:
(a) customer name, email and telephone number;
(b) receipt number;
(c) item number or product name;
(d) reason for return; and
(e) the product you wish to exchange for, if any.
Once we receive all the necessary information, we will send you a prepaid return label for you to print.
Then, you will have to box up your item in its original packing and drop it off at the indicated shipping office and retain the tracking information or drop-off receipt.
We will notify you once your request has been processed.
Please, notice the following Guidelines for returning products:
(a) Paddles must be returned in brand new condition.
(b) Any paddle that is returned in unused condition will be issued a full refund.
(c) Beach Tennis Depot will NOT accept used paddles for return. We will not accept paddles with ball fuzz, scrapes, scratches or with the tag or plastic removed from the handle.
(d) Apparel/Accessories must be returned in brand new condition, clean and with all tags attached. Items cannot be washed or must be unworn. Apparel items carry NO warranty from the manufacturer.
(e) Bags, balls and all other accessories must be returned unused and with their original package and labels.
Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Beach Tennis Depot store credit, at the discretion of Beach Tennis Depot. All shipping associated with the item will be the customer’s responsibility.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or call us +1 (786) 501-0112.